[Jay M PIetrick]

Sorry:

version: System Settings and Preferences — osTicket (v1.10.1)
yes, I tried fierfox, chrome, and internet explorer;

Jay

[stevland]

Sorry to hear about your trouble.

I will try to think of what could cause that. But meanwhile, let’s try to narrow the issue down a bit. Please try the same thing here and tell me the result.

[Jay M PIetrick]

<p> It works on your  demo site, I don’t understand why it doesn’t work with mine, everything else works wonderfully</p>
<p> </p>
<p>Jay</p>

[stevland]

Did you have any modifications (a.k.a. “mods”) installed in your osTicket previous to osTicket Awesome?

If you would like me to have a look please send an email to info@osticket.shop with the login for a client account that has at least one open or closed ticket.

[Jay M PIetrick]

No,  to my knowledge I never install any mods. I will send you an email.

Thanks,
Jay

[stevland]

I see the problem, Jay! Please install the latest build from the link I’ve sent you (the fix will be integrated into all versions going forward).

You should be good-to-go. Thank you for taking the time to help me resolve this.