Thank you for taking the time to post your solution.
Unfortunately I don’t really know what glitch this is meant to fix. If you could take a minute to explain in more detail how to reproduce the issue I would appreciate it.
It is also worth mentioning that this fix will need to be reapplied after upgrading osTicket / osTicket Awesome in the future. A better solution would be to add the following to /osta/user-styles.css: