[stevland]

Thank you for the report. I can’t figure out what steps to take in order to reproduce this glitch. Do you run into this very often?

[IT Support]

1. Go into a Ticket and produce anything that leads to a message at the end of a ticket thread. For instance, assign it to anybody so that there appears the message “Ticket is assigned to xy”
2. After assigning the Ticket, just add an internal note with only one line of text <br />
   Now your one line of inernal note should be directly above the message “Ticket is assigned to xy”
3. Now use the internal note to create a new task from it. Therefor, you open the small dropdown menu on the right.

Since the message “Ticket is assigned to xy” has an opacity = 1 (and position = static) it seems to break all z-indexes. So you can’t create a task from the note, because it’s behind the message. That’s it. 

I can’t say if it happed “very often”. I removed the animation. There is just a small amount of agents using osTicket here so far and they all use the “Create task” from a thread entry quiet often. It’s hard to say how often it wasn’t possible because of an animated message breaking the z-index…

 

[stevland]

I really appreciate the detailed instructions. I now see what you are referring to. It is an odd one. Short of removing the animation as you’ve suggested, I can’t figure out a fix just yet. The next release is (hopefully) dropping today, but I’ll keep working on a fix for this one.

[stevland]

I finally found a fix for this! It will be included in osTicket-1.12-Awesome-105.

Thanks again for the detailed report.