[Support request] Technician Reply E-Mails Inconsistant

To Parent Forum
    • January 8, 2023 at 7:50 pm #14554
      S
      Stephen@EhOS
      Participant

    • January 8, 2023 at 7:50 pm #14555
      S
      Stephen@EhOS
      Participant

    • January 8, 2023 at 7:51 pm #14557
      S
      Stephen@EhOS
      Participant

      Here is one ticket that this issue happened on.  Our Team Member (Jonah) did not receive any e-mail when the client “Saleh” responded to the ticket.  I did a message trace in Microsoft Exchange and could not find any e-mails sent by the system for this ticket.  There is also no error log for this in the OSTicket system (Admin Center –> Dashboard –> System Logs)

    • January 8, 2023 at 7:52 pm #14559
      S
      Stephen@EhOS
      Participant

You must be logged in to reply to this topic.