[IT Support]

What files do you have in the /js-directory? Is there a file named “jquery-3.4.0.min.js”? I think it came with the last version, you better have it (not jquery-3.4.0.min.js; that one is old)

[webtekpc]

Hello,

There are the files that I have:

[stevland]

I see you are using a Mac. What browser are you using?

Even on my Mac, using Safari, I don’t have this issue while browsing the demo.

[stevland]

If you would like me to investigate this further for you I will need you to create a temporary agent account  for me (Admin Panel > Agents > Add New Agent) using info@osticket.shop. Be sure to give the account full administrative privileges!

[webtekpc]

Hello Stevland, thank you for your help. I create a user for you please check.

If you can before I see exactly as you have in the demo, but now I can’t and is a small form field, not a big as in the picture, and I can’t see the signature in the end as well.

[stevland]

Hmmm. Perhaps you should try clearing your browser cache.

I haven’t received an email notification from your osTicket regarding a user account. You used info@osticket.shop, yes?

[webtekpc]

Hello Stevland, yes I create the Agent user as you describe.

 

[stevland]

It was the TinyMCE plugin. I disabled it and cleared the browser cache. Now everything works as expected.

The TinyMCE plugin is no longer developed or supported; you shouldn’t use it.

[webtekpc]

Fantastic, Yes is working perfectly. But where is that plugin, and how did you disable it?

[stevland]

You’re welcome.

Admin Panel > Manage > Plugins

Did you guys not install it yourselves?

It was included in osTicket Awesome, many versions ago. Perhaps you upgraded from an older version and it stuck around. Hmmm.