[Resolved] Creating a new ticket as an Agent results in an error.

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    • July 20, 2018 at 11:16 am #1927
      A
      City of Alton
      Participant

      @sgps

      osTicket Awesome 1.10.4-v1.0 is for osTicket 1.10.4 meaning you must upgrade your osticket from 1.10.1 to 1.10.4 in order for osticket awesome 1.10.4-v1.0 to function correctly.  

    • July 20, 2018 at 11:45 am #1931
      stevland
      Keymaster

      @sgps

      Thank you for pointing that out. I can’t believe I hadn’t yet noticed that the user search is broken.

      It isn’t an osTicket Awesome problem though… it is also happening in osTicket 1.10.2 core and osTicket 1.10.4 core.

      I may not have time to open an Issue on Github as I am catching a plane this afternoon. But I will as soon as I can if you don’t beat me to it!

      • July 20, 2018 at 2:40 pm #1933
        sgps
        Participant

        Updated to osTicket: v1.10.4 (035fd0a) and installed osTicket-Awesome-1.10.1-v1.4 still the same error.

    • July 20, 2018 at 5:38 pm #1937
      stevland
      Keymaster

      @sgps,

      UPDATE: This issue occurs on both of my unmodified 1.10.2 and 1.10.4 installations which both use my demo database.

      https://osticket.shop/u-1.10.2/scp/tickets.php?a=open
      https://osticket.shop/u-1.10.4/scp/tickets.php?a=open

      Therefore I thought it was pretty clear that the issue is with these versions of osTicket core.

      But ntozier (from the osTicket Forum) tested a 1.10.4 installation and reports that there is no issue on his end.

      So I am confused as the source of this problem and actually I am mortified.

      As it happens I am about to board my 2nd flight and I am starting a two-week vacation. I will have limited connectivity but I will try to look into this deeper as soon as possible.

      In the meanwhile, unless you can think of a work-around I imagine that this would prevent your agents from working efficiently. The only suggestion I can offer is to revert back to osTicket-Awesome-1.10.1-v1.4 for now.

      I am sorry for the inconvenience! 

      • July 22, 2018 at 9:42 am #1941
        sgps
        Participant

        No worries brother.  Your vacation is deserved.  Don’t worry too much about this.  That is what backups are for.  We will be here when you return.  Hopefully it is an easier fix than what it seems.

    • October 31, 2018 at 12:35 pm #2491
      stevland
      Keymaster

      @sgps,

      Yikes, it has been 3 months… I have been meaning to get back to you. Sorry for the delay.

      If you’re still having this issue, it turns out that it is a glitch with osTicket core.

      I fixed it by following the tips in the following thread in the osTicket forum:

      Upgraded to 1.10.4, can’t search users

      I hope this helps!

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