[In Progress] Canned response with auto selected ticket status To Parent Forum November 8, 2022 at 11:25 am #12985 stevlandKeymaster Hi @nandor, This question pertains to osTicket’s core functionality. I’ll leave it open for a while and perhaps someone will jump in with some information. But you’re more likely to get a helpful response if you were to ask in the osTicket Forum. You must be logged in to reply to this topic. Topic Tagscanned response ticket status