[stevland]

Hmmm. What version of osTicket / osTicket Awesome are you using?

FYI I just uploaded and downloaded a bunch of files and opened them successfully using osTicket Awesome v1.11-1.0. I tested using.docx, .doc, .xlsx, .png and .jpg files.

If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticket.shop. Be sure to give the account full administrative privileges.

[Jaypi]

We use v1.11 (d4e240b). I attached a Screenshot with additional information. 

 

If possible I would like to do that as a last resort because I would have to create an AWS instance. At the moment the ticketsystem is only internal and is also only reachable internally.

[Jaypi]

Hi Stevland

 

Would it be possible to do a teamviewer session? I tried to create an AWS instance from my backup but the environment there is different from our local installation and I don’t know if that affects things.

 

Thanks in advance

[stevland]

@Jaypi,

I’d be willing to do that, but please upgrade to osTicket-1.12-Awesome-101 first.

I would estimate that the probability that your issue will be resolved by upgrading is around 90%.

Let me know. Thanks.

[Jaypi]

Hey Stevland

 

I didn’t even realise you pushed out a new version. I updated to osTicket 1.12 and the newest osTicketAwesome version and so  far (at least on my test system) it looks like it’s working. I would contact you again if another issue would pop up.

Thanks for your support.

[stevland]

That’s great, glad its sorted.