Hi @bcrawley You did post about this a few months ago here.
I could not reproduce the issue on my end. In fact, I’ve never seen information in a ticket become truncated.
Apparently you sent a video, which I greatly appreciate. I don’t know what happened on my end, I must have overlooked it. Sorry about that. And now the link has expired.
Hopefully you still have the video in your Dropbox. If so, kindly send a fresh link and I will take a look.