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- October 21, 2020 at 3:54 pm #6988
  
  stevland
  Keymaster
  
  Hi @bcrawley,
  
  That sounds interesting. I can’t recall ever encountering the truncation of tickets, and unfortunately I can’t seem to reproduce this functionality (but not for a lack of effort!):
  
  https://osticket.shop/a/1.14.3-2/scp/tickets.php?id=261
  
  Can you provide specific instructions on what steps to take to create such a ticket?
- November 3, 2020 at 10:02 am #7014
  
  B
  bcrawley
  Participant
  
  Sorry it has taken me so long to respond. I did a video showing the behavior of what I’m talking about. You can see what it is doing in this video.
  
  https://www.dropbox.com/s/f6i2e6wxudgoim0/IMG_1558.MOV?dl=0 
  
  This link will stay valid through the end of the year.

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