[Resolved] Can't creative new ticket through agent panel(OsTicket-1.14.2-Awesome-102)

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    • August 17, 2020 at 1:09 pm #6211
      stevland
      Keymaster

      Hi @Simon,

      That is definitely not an issue with osTicket or with osTicket Awesome, or else I would have received hundreds of urgent reports by now!

      HTTP Error 500 is a generic message. The real error message isn’t displayed to the visitor for security reasons. The real error message will be in your Apache logs.

      But the first thing I would try would be to downgrade PHP to 7.3. osTicket does not support 7.4 yet.

      Let me know if that resolves the issue for you.

    • August 17, 2020 at 2:24 pm #6214
      Simon
      Participant

      Good morning, Engineer stevland,
      I think it is necessary to give you timely feedback to avoid unnecessary waste of human resources.
      good news! Just after upgrading the version to osTicket-1.14.2-Awesome-103, all the problems were solved. I believe it must be my configuration problem, otherwise, it is impossible to solve it perfectly after the upgrade! I believe that you have made a lot of efforts to improve the system version time and time again. Thank you for your efforts. Your service makes everything worthwhile!
      In addition, my PHP version is 7.4.8, I hope my feedback will help you to serve other customers in the future!
      Thanks
      Simon
      From TAIWAN

    • August 17, 2020 at 4:12 pm #6215
      stevland
      Keymaster

      Hi again, @Simon,

      I really appreciate your friendly, postive attitde and enthusiam. 

      And thank you for reporting back that the issue appears to be resolved after upgrading to the latest version of osTicket Awesome.

      I still have to caution you, however: osTicket does not yet support PHP 7.4. If you run 7.4 you may run into all sorts of weird issues.

      I highly recommend that you switch to PHP 7.3!

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