[Resolved] Users cannot veiw open or closed tickets Please help

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    • January 16, 2018 at 10:14 am #612
      Jay M PIetrick
      Participant

      Sorry:

      version: System Settings and Preferences — osTicket (v1.10.1)
      yes, I tried fierfox, chrome, and internet explorer;

      Jay

    • January 16, 2018 at 10:28 am #613
      stevland
      Keymaster

      Sorry to hear about your trouble.

      I will try to think of what could cause that. But meanwhile, let’s try to narrow the issue down a bit. Please try the same thing here and tell me the result.

    • January 16, 2018 at 10:34 am #614
      Jay M PIetrick
      Participant

      <p> It works on your  demo site, I don’t understand why it doesn’t work with mine, everything else works wonderfully</p>
      <p> </p>
      <p>Jay</p>

    • January 16, 2018 at 12:19 pm #615
      stevland
      Keymaster

      Did you have any modifications (a.k.a. “mods”) installed in your osTicket previous to osTicket Awesome?

      If you would like me to have a look please send an email to info@osticket.shop with the login for a client account that has at least one open or closed ticket.

    • January 16, 2018 at 2:02 pm #617
      Jay M PIetrick
      Participant

      No,  to my knowledge I never install any mods. I will send you an email.

      Thanks,
      Jay

    • January 16, 2018 at 2:44 pm #618
      stevland
      Keymaster

      I see the problem, Jay! Please install the latest build from the link I’ve sent you (the fix will be integrated into all versions going forward).

      You should be good-to-go. Thank you for taking the time to help me resolve this.

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