[Resolved] Anything I do in the "Theme" section results in an error (403)

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    • July 8, 2020 at 9:20 am #6036
      SVA.ltd
      Participant

      I have managed to make some basic tweaks with MySQL, however, I would still like to upload my own logo and set a custom theme, so I would still like assistance with this.

      Thanks
      Andy

    • July 8, 2020 at 1:35 pm #6037
      stevland
      Keymaster

      I wonder if it may have something to do with lingering files from the previous theme.

      I’ll suggest trying a clean install. Create a new directory (e.g. /support-new) and upload all of the osTicket Awesome files into it. Then copy over your ost-config.php and test.

      Let me know if this does the trick or not.

    • July 8, 2020 at 1:37 pm #6038
      SVA.ltd
      Participant

      I essentially did this to install it, but I will try again and see whether it fixes it and let you know either way.

    • July 8, 2020 at 3:16 pm #6041
      SVA.ltd
      Participant

      Totally fresh install as suggested (apart from the config and my database) and it is still doing the same thing.

      I even did a fresh download to make sure of that too.

      Thanks

      Andy

    • July 17, 2020 at 8:40 am #6096
      stevland
      Keymaster

      Are you running Ubuntu?

      If so, please set the owner/group of the uploads directory to www-data

      # chown -R www-data:www-data osta/uploads/

      Let me know if this helps.

    • July 21, 2020 at 5:55 am #6112
      SVA.ltd
      Participant

      Hi

      I involved my datacentre team in the end.  Turns out whatever runs the Themes elements in OS Ticket Awesome was being flagged as malware.

      They have gone over the elements involved to check they’re not, and subsequently whitelisted the elements so that the themes page now functions.

      Not sure exactly which components it was that were being flagged, but wanted to feedback so you can look at any potential issues as I saw someone having similar issues on the forum.

      Thanks
      Andy 🙂

      • July 21, 2020 at 1:11 pm #6114
        stevland
        Keymaster

        Hi @SVA.ltd,

        Thank you very much for taking the time to report this. Unfortunately, I have no clue what could be triggering this. If you get a chance to ask your team for more information it would be very helpful. Cheers!

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