Poll: The most important is… Client or Staff

I think both are still equally important.

• This reply was modified 8 years ago by stevland.

I my experience the staff side showd be the most important side for effort and development, just because the client side with little development is good for the client present they need.

But backside is where you need  statistics, interation betwing departaments, and a lot of work for your staff.

Client is just need help,

Staff is need a colaboration tool, statistic, etc

The customer area could have some improvement in terms of customizing the look and feel to make users more inclined to use the web interface than email.

As for the staff area, I agree that this is where the real need for a support service lies. One part that is especially “ugly” and “poor” is the statistics dashboard.