-
-
This is actually a vanilla osTicket question. In other words, this behavior isn’t something that is changed by osTicket Awesome and therefore it isn’t the type of thing I will usually support.
It was an interesting question, however, and I did find the answer for you.
The behavior is set on a per-user basis, and therefore can be found in
Profile > Preferences > Reply Redirect > Ticket | Queue
-
You must be logged in to reply to this topic.