[Resolved] [1.14.1] Merging / Linking does not save changes..

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    • January 4, 2020 at 12:33 pm #5433
      stevland
      Keymaster

      Thank you for the detailed report. I am looking into this.

    • January 4, 2020 at 2:07 pm #5434
      stevland
      Keymaster

      I have discovered that you can merge two or more tickets from the Open Tickets page. On my end this works in both osTicket and osTicket Awesome.

      But as you’ve pointed out merging tickets from within an individual ticket doesn’t work. The page reloads and an error is recorded in the Apache logs. On my end this is true in both vanilla osTicket and osTicket Awesome.

      Having said that, I would expect to find a discussion about this on the osTicket forum, but I do not.

      Do you have a working vanilla osTicket installation? If so, please try merging tickets from within the Parent ticket and let me know whether or not it works on your end.

    • January 4, 2020 at 2:20 pm #5435
      stevland
      Keymaster

      Found it! Known issue with osTicket.

      Hopefully it will be resolved soon. But for now you can merge tickets from the queue pages.

      Please note that the formatting issues you’ve pointed out will be addressed in the next osTicket Awesome release.

    • January 10, 2020 at 5:43 am #5442
      I
      IT Support
      Participant

      Thank you for your research on this. I knew it’s possible to also do a mass merge / link, but that’s not helping if tickets are not in the same ticket list.

      Anyway, we’re looking forward to use the features when they’re ready. Nice stuff!

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