[Resolved] Upgrade Osticket to stable version

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    • August 6, 2019 at 8:42 am #4879
      stevland
      Keymaster

      Hi AdvisorIT,

      Assuming that you have your osTicket Awesome installation in a directory named /support…

      1. If you are using /osta/user-styles.css, back it up.
      2. Back up /include/ost-config.php
      3. Download the latest version of osTicket Awesome and unzip it on your local computer
      4. Upload the contents of the upload folder, overwriting the contents of /support
      5. Replace /osta/user-styles.css and /include/ost-config.php
      6. Review the Troubleshooting tip if you run into any glitches
    • September 21, 2020 at 1:12 pm #6804
      stevland
      Keymaster

      Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

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