[Resolved] after the upgrade to v1.11 shows empty form fields with optional visibility

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    • April 16, 2019 at 3:33 pm #3554
      stevland
      Keymaster

      It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

      Have you tried looking in Agent Panel > Manage > Forms > Company Information?

    • April 16, 2019 at 3:43 pm #3557
      R
      hunterrd
      Participant

      Yes, they are custom fields, but they are configured with optional display, in version 1.10 when they are empty they are not shown in v1.11 they are empty

    • April 16, 2019 at 3:55 pm #3561
      stevland
      Keymaster

      Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

      I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

      I see something very similar in my unmodified v.1.11 installation: 

       

      What happens if you click on the —Empty— filed?

       

    • April 16, 2019 at 3:58 pm #3564
      stevland
      Keymaster

      P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. 

      This is a new feature and is actually very useful!

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