[In Progress] Error 500 on opening a Ticket as registered User and on opening Tickets.php

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    • January 28, 2026 at 7:48 am #24534
      stevland
      Keymaster

      Hi Christian,

      1. Which version of osTicket Awesome are you running?
      2. Is this a fresh install or an upgrade from a previous version?
      3. What version of PHP?
      4. I’ve never heard of osticket.error.log.
        1. Are you referring to your server’s Apache / PHP error logs?
        2. Or perhaps the Admin Panel > Dashboard > System Logs?
      5. What happens if your agent presses SHIFT + O and enters old osTicket mode before trying to open a ticket?
      • January 28, 2026 at 8:25 am #24545
        C
        Christian Reinschluessel
        Participant

        Hi Stevland,

        1. we are running Version 1.18.3 (most recent release)
        2. this is an upgrade from 1.18.1
        3. we are on PHP 8.2.29
        4. I am refering to the Apache / PHP error logs 
        5. If the client enters old osTicket mode and opens a ticket the same thing happens.
      • January 28, 2026 at 8:46 am #24548
        stevland
        Keymaster
        1. Did the system work correctly on 1.18.1? Could logged-in users open tickets without errors? (I assume yes, but just checking).
        2. Does this happen for all logged-in users, or just specific ones?
        3. Can you run this SQL and share the result?
          DESCRIBE ost_user_account;

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